In TensorPix, you spend Credits to do everything in our web app. How much credits you need to spend in order to enhance one video or image, depends on many factors: source resolution, framerate, duration… ​
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To help you out, the calculator inside the web app will always tell you how many Credits you need to enhance a file before you start the enhancement. ​
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Every month, you get a new set of Credits based on your subscription plan. Credits you don't use rollover to the next month, so you can still use them. All Credits are valid for one year after purchase. ​
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We also have a Free Preview option for videos. Free Preview runs video enhancement for Free. The result is a short watermarked sample of the enhanced video, so you can see what the end result will look like.

When you sign up, you'll automatically receive some free credits to get you started.

We also run special promotions with discounts and free credits.

Be sure to subscribe to our newsletter and follow TensorPix on social media to stay informed about these offers.

We accept payments through either credit/debit cards (via Stripe) or PayPal. Both are reputable payment providers with high-security standards.

Please note that we offer a full refund for unused purchased Credits. If you have used some of your Credits and are unsatisfied with the results, please contact us. We will review your request and determine if a Credit refund is possible. However, we cannot provide a monetary refund if any Credits have been used.

For further information, please refer to our Terms & Agreements.

Of course! Visit your Billing page and click the 'Cancel Plan' button to unsubscribe.

Your current subscription plan will remain active until the end of the current billing period. You won't lose any Credits if you cancel the subscription.

If you have any issues feel free to contact us.

For further information, please visit the Enterprise Website.

We have implemented very high technical and organizational security policies to protect your data. This includes, but is not limited to:

Please rest assured that your data is never intentionally shared with other entities, either inside or outside of our organization.

We do not claim any copyrights on videos or images that you upload or enhance using our service. You retain full ownership and control of your files.

You can delete your files from our servers at any time. When you choose to delete a file, it is permanently and completely removed from our system.

Your account probably wasn't activated properly. You should have received an activation email immediately after signing up. Please check your Spam, Promotions, and other similar folders for this email.

If you are unable to locate the activation email, please contact us, and we will be happy to activate your account manually.

Occasionally, our servers may experience heavy load, which can cause your video job to become stuck. If this happens, please cancel the job and restart it. Any credits used for stuck jobs will be refunded automatically upon cancellation.

If you encounter any issues, please don't hesitate to contact us.

Processing video with our AI-enhancing algorithms requires significant computational resources, even on high-end hardware.

We're continuously working to improve the performance of our AI algorithms, and you can expect processing times to decrease over time.

There are a few possible reasons why you might be experiencing issues:

1. Video Name Length:

Our system can occasionally encounter problems with very long file names (over 400 characters). Please try shortening the file name and uploading again.

2. Unsupported Video Format or Settings:

While we support many video formats, specific settings within those formats can sometimes be incompatible with our system. Removing the audio from the video before enhancing it often resolves this, as audio settings can be the source of the issue.

Please try these suggestions, and if you continue to experience problems, don't hesitate to contact us.

Please note that if you are on the Free plan, your video-enhancing jobs will be placed in the Basic Queue. Due to stricter limits in the Basic Queue, you may experience longer wait times if there is high demand.

By subscribing to one of our paid plans, you will gain access to the Fast Queue, where waiting times are significantly reduced or even eliminated.

If your processed file is smaller than the original input file, this usually means the input file had suboptimal encoding settings. During processing, the file is re-encoded with the correct settings, often resulting in a smaller file size without any loss of content or quality.

Common scenarios where this occurs include:

This size reduction is normal and typically does not indicate any data loss or quality degradation. To verify the output quality, we recommend comparing the processed file against the original to ensure it meets your requirements.

For example, a 2GB input file might become 1.4GB after processing while maintaining the same visual or audio quality, simply because the new encoding is more efficient.
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To delete your account, please go to the Settings page and click on the "Delete account" button.

Please note that deleting your account will result in the permanent deletion of all your files.

The primary difference between Topaz Labs and TensorPix lies in their accessibility. Topaz Labs is a software application that requires installation on your computer, whereas TensorPix operates directly within your web browser.

This distinction in operation leads to performance variations. Topaz Labs utilizes your computer's hardware for processing, which can be problematic for users without high-end PCs. Processing speed suffers significantly on less powerful machines, potentially resulting in wait times of tens of hours for just a few seconds of enhanced video.

In contrast, TensorPix leverages cloud-based processing with access to powerful GPU hardware. This ensures all TensorPix users experience high-performance processing, regardless of their local computer's specifications.

Cloud processing offers an additional advantage: scalability. Multiple videos and images can be processed simultaneously without concern for your computer's capacity. Topaz Labs lacks this capability, as processing a single video or image utilizes nearly all of your computer's processing power.

Choose Topaz Labs if you have a powerful computer and don't have many videos/images to process at once.

Choose TensorPix if you don't have a powerful computer or want to process a lot of videos/images very quickly.

We do not currently offer on-premise installation of our software. Our framework relies heavily on Deep Neural Networks, which require substantial computing resources. To achieve reasonable processing times, a powerful (and expensive) GPU card is necessary.

Without a suitable GPU, processing even a minute of SD video can take tens of hours or more. Additionally, local installations are typically limited to processing one video at a time per GPU, which may not be efficient for enhancing large video archives.

The quality of the source material directly impacts the potential for enhancement. Sources with severe compression artifacts or significant quality issues may not yield substantial improvements. However, sources with only moderate or low artifacts are more likely to show significant enhancement, as minor imperfections are easier to address.

The best way to determine the potential enhancement for your specific video is to take advantage of our free preview service. This will allow you to see the results firsthand before committing to the full enhancement process.